Privacy Policy
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase on our website, https://masanc.com (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically gather certain details about your device. This includes your web browser, IP address, time zone, and various cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, the websites or search terms that directed you to the Site, and how you interact with the Site. We refer to all of this as Device Information.
When you make a purchase or begin the checkout process, we collect the personal information you provide directly — including your name, billing and shipping address, payment details, email address, and phone number. (Please note that we do not store or have direct access to your full credit card or debit card details. All payment transactions are processed securely and encrypted exclusively through our trusted third-party partners: BigCommerce and PayPal). We refer to this as Order Information.
Together, Device Information and Order Information are referred to as Personal Information.
2. Technologies Used to Collect Device Information
- Cookies: Small text files stored on your device that help identify your browser and preferences. You can learn more or find instructions to disable cookies at www.allaboutcookies.org.
- Log Files: Automatically capture activity on the Site, such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
- Web Beacons, Tags, and Pixels: Electronic tools used to analyze how you interact with the Site.
3. Collection and Use of Phone Numbers
When you voluntarily provide your phone number, we may use it for marketing purposes, including sending SMS messages with offers, updates, or other relevant content.
- Consent: By submitting your phone number, you agree to receive promotional SMS messages from us.
- Opt-Out: You may opt out at any time by replying "STOP" to any SMS message we send. This will not affect communication through other channels such as email.
4. How We Use Your Personal Information
We use Order Information to:
- Process your purchases
- Arrange shipping and send invoices or confirmations
- Communicate with you
- Screen for potential fraud
- Provide marketing or product updates based on your preferences
We use Device Information to:
- Help detect fraudulent behavior (such as identifying suspicious IP addresses)
- Improve and optimize our website and marketing efforts
5. Sharing Your Personal Information
We may share your Personal Information with trusted third parties who help us operate our business, including:
- BigCommerce, which powers our online store (see their policy)
- Google Analytics, which helps us understand user interactions with the Site (view Google privacy info; opt-out available)
We may also disclose your Personal Information as required to comply with applicable laws or to protect our legal rights.
6. Behavioral Advertising
We may use your Personal Information to deliver targeted ads or marketing communications we believe may interest you. To learn more, visit the Network Advertising Initiative.
Opt-out options:
- Google: https://www.google.com/settings/ads/anonymous
- Email Marketing: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link located at the bottom of any email we send you.
- Digital Advertising Alliance: http://optout.aboutads.info
7. Do Not Track Signals
We do not modify our data collection practices in response to Do Not Track (“DNT”) browser settings.
8. Your Rights (EU/EEA Residents)
If you reside in the European Economic Area, you have the right to:
- Access your personal data
- Correct or update your data
- Request deletion
To exercise these rights, contact us using the information provided at the end of this policy. We process your data to fulfill orders or pursue legitimate business interests. Your information may be transferred outside Europe, including to the United States and Canada.
9. Data Retention
We retain your Order Information for our records unless and until you request that it be deleted.
10. Third-Party Pixels and Cookies
When you visit or interact with our website (including opening emails), our partners may use tracking technologies or cookies to associate these actions with other information they hold, such as your email address. We may use this data for personalized marketing.
You may opt out at: https://app.retention.com/optout
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page.
12. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to exercise any of the rights mentioned in this policy, please contact us using the details below:
[PLEASE ENTER YOUR DETAILED PHYSICAL ADDRESS HERE]
Support: 9:00 AM - 5:00 PM, Monday - Saturday