Frequently Asked Questions
Find quick answers to common questions about your order and our products.
We offer secure payment processing through PayPal, providing you with the convenience to complete your order whether you have a PayPal account or not:
- If you have a PayPal account: Log in with your PayPal credentials to finalize your payment quickly and securely.
- If you don’t have a PayPal account: You can still check out safely using your debit or credit card through PayPal’s guest checkout — no registration required.
For your security, all payments handled by PayPal are fully encrypted and safeguarded to ensure your personal and financial information remains protected.
Want more details about our payment options? Please visit our Payment Policy.
You may cancel your order only if:
- The order has not been fulfilled or shipped.
- You contact us within 24 hours of placing the order.
Once your order has been processed or shipped, we are unable to cancel it.
As we exclusively offer personalized products, returns and exchanges are generally not accepted. However, if the mistake is on our end — such as receiving the wrong size compared to the size chart or a design that does not match your original order — we will be happy to assist.
If you believe your personalized item contains an error, please contact us promptly. Provide clear photos showing the issue, and for sizing concerns, include measurements of the item laid flat next to a measuring tape. This helps our team accurately assess the situation and determine whether a replacement or refund applies.
For complete information about our return and refund procedures, please refer to our Returns & Refund Policy.
Fulfillment includes order verification, a custom design review by our team, and the production process handled by our third-party fulfillment partner. Please allow approximately **4–7 business days** for your made-to-order item to be fully prepared before it is shipped.
Our estimated delivery timeframes, including production, vary based on your location:
- United States: 8–14 business days
- Europe: 14–21 business days
- Rest of the World: 18–25 business days
Note on Fulfillment: These estimates already include the 4–7 business days required for production before your order ships.
Potential Delays: In rare cases, delivery may take an additional 3–5 business days due to customs processing, weather conditions, or carrier-related delays.
We strive to keep shipping costs as low as possible for our international customers.
- United States (US): **Free shipping**.
- Europe & Rest of the World: Flat Rate Shipping - **$9.99 (USD)** per order.
We’re here to help if your order seems delayed. Please follow these steps:
- First, check your tracking number for the latest shipping updates.
- If there is no movement in the tracking information, please allow an additional **5–7 business days**, as occasional delays may occur. After this period, you may contact us for assistance.
- Once you reach out, we will open an investigation with the shipping carrier to locate your package.
- If the carrier confirms that your package is lost, we will offer either a full refund or a replacement item—whichever you prefer.
- Important: If your tracking shows “Delivered” but you have not received your package, please refer to the next section for further guidance.
If your tracking status shows “Delivered” but the package is not in your possession, please follow these steps:
- Confirm that the shipping address on your order confirmation is correct.
- Check around your property, including common delivery locations such as your porch, mailbox, garage, back door, or any other safe spot.
- Ask neighbors or household members in case someone accepted the package on your behalf.
- Allow **24–48 business hours**, as carriers may occasionally mark a package as delivered before it is actually dropped off.
If the package still cannot be found after completing the steps above, **contact the shipping carrier directly** for more detailed information, such as GPS scan data, which can help identify the exact delivery location.
We sincerely apologize for any inconvenience and are committed to resolving the issue as quickly as possible. If your order arrives with damage, a defect, or a personalization error, please follow these steps to report the problem:
Step 1: Inspect your item upon delivery
Carefully check for any signs of damage, incorrect sizing, design errors, or mistakes in personalization.
Step 2: Take clear, well-lit photos to document the issue
- For design or personalization errors: Capture photos that clearly show the problem.
- For sizing issues: Lay the item flat on a surface and photograph it next to a measuring tape to display the actual measurements.
Step 3: Contact us
Click here to contact us and provide the necessary details about your order. The more details you provide about the issue, the easier it will be for us to assist you. To expedite the process, kindly include:
- Name on the order
- Your order number
- A clear and detailed description of the issue
- Photos that illustrate the problem
- Whether you prefer a replacement or a refund
Step 4: Allow 1–2 business days for our team to review
We will carefully evaluate the information you provide. If the issue is confirmed to be caused by our error, we will offer you one of the following options based on your preference:
- A free replacement of the product
- A full refund to your original payment method
Item Retention Notice: Please keep the item until our review is complete, as we may request additional information or photos to support the resolution process.
Before Your Order Ships
If you notice an error in your shipping address before your order has been dispatched, please contact us immediately. We will do our best to update your address in time. However, please note that changes are not guaranteed once your order has entered the processing stage.
After Your Order Has Shipped
If your package has already been sent to an incorrect address provided at checkout, we recommend the following steps:
Contact your local post office or visit the incorrect address (if possible) to check if the package can be retrieved.
If the item is not located and is not returned to us, we regret that we are unable to issue a refund or send a replacement. We strongly encourage double-checking your shipping details carefully before placing your order.
Occasionally, undeliverable packages are returned to our facility. If we receive your returned order, we will notify you and provide the following option:
- **Reship the Order:** We can resend the item to your correct address. Please note that you will be responsible for the **additional shipping cost**.
Important Note on Refunds:
We regret that we cannot offer a refund for personalized, made-to-order products returned due to an incorrect address provided by the customer. Due to the unique nature of the item, we are unable to restock or resell it.
Note: Original shipping charges paid will not be refunded (if applicable).
Yes, we provide international shipping so customers worldwide can enjoy our products. In the unlikely event that we are unable to deliver to your location due to logistical limitations, we will cancel your order and issue a full refund.
You can unsubscribe at any time by clicking the “Unsubscribe” link located at the bottom of any of our emails. Please allow up to 48 hours for your request to be fully processed.
If you experience any issues, feel free to contact our support team — we’ll be happy to assist you manually.